Handling Complaints

 A complaining customer is a great opportunity. If they didn’t complain and just left the store, you would never know they were dissatisfied and would likely never see them again. But they did you the favour of expressing their dissatisfaction. The rest is up to you. In this session, we will show you the skills and strategies you need to handle any complaint you will encounter in the retail sales environment. 

This lesson forms part of the Retail Sales Academy course.