Fundamentals of Customer Service: Fun Facts About Customer Service
Interactive

Fundamentals of Customer Service: Fun Facts About Customer Service

Biz Library
Updated Feb 05, 2019

Welcome to the "Fundamentals of Customer Service" version of the "Performance Excellence" video series. This is the second video lesson in a series of eleven, and it discusses how customer satisfaction is a key requirement for a successful organization, as well as how building a long-term relationship is driven by customer loyalty over time. You have to be continually creating and reinforcing a reputation in your community and in the industry, while, internally, you should be a great department and ensure everyone in your organization -- and within your extended enterprise of vendors and partners -- knows that you deliver great service. This series will help you provide the best service possible, whether you are a supplier or a customer.