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Fundamentals of Customer Service: Attitudes in Customer Service (Part 5 of 11)
Biz Library
Updated Sep 04, 2018Welcome to the "Fundamentals of Customer Service" version of the "Performance Excellence" video series. This is the fifth video lesson in a series of eleven, and it discusses how doing what customers want and need you to do the way they expect it to happen is the number one goal. You have to be continually creating and reinforcing a reputation in your community and in the industry, while, internally, you should be a great department and ensure everyone in your organization -- and within your extended enterprise of vendors and partners -- knows that you deliver great service. This series will help you provide the best service possible, whether you are a supplier or a customer.
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