Interactive
Fundamentals of Customer Service: The Two Factors in Customer Service (Part 3 of 11)
Biz Library
Updated Sep 04, 2018Welcome to the "Fundamentals of Customer Service" version of the "Performance Excellence" video series. This is the third video lesson in a series of eleven, and it covers the four types of customer service and how no amount of friendly service, pleasant people, and customer feedback tools will be successful if your products or services don't work. You have to be continually creating and reinforcing a reputation in your community and in the industry, while, internally, you should be a great department and ensure everyone in your organization -- and within your extended enterprise of vendors and partners -- knows that you deliver great service. This series will help you provide the best service possible, whether you are a supplier or a customer.
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