Customer Service: How to Promote Excellent Service Among Your Staff

Course Overview

The objective of this online training course is to prepare supervisors to train and encourage their employees to provide the highest level of service to all customers.

Learning Objectives

At the end of this training session, supervisors will:

• Understand what customers expect from their employees
• Be able to create a customer-oriented focus in their department, train employees to deal effectively with customers’ problems, and improve overall customer satisfaction.

Duration

22 minutes