Conflict Thomas and Kilman
Video

Conflict Thomas and Kilman

Pearls Of Wisdom
Updated Jun 12, 2019

Course Overview

Introduces Thomas and Kilmann’s five conflict resolution styles. It describes how two dimensions of behaviour: assertiveness and cooperativeness, frame five different modes for responding to conflict situations.


Learning Outcomes

  • Describe the five conflict resolution styles
  • State when to use each of the conflict handling styles