Conflict – Thomas & Kilmann
Video

Conflict – Thomas & Kilmann

Pearls Of Wisdom
Updated May 31, 2018

Course description

Introduces Thomas and Kilmann''s five conflict resolution styles. It describes how two dimensions of behaviour: assertiveness and cooperativeness, frame five different modes for responding to conflict situations.

Learning outcomes

  • Describe the five conflict resolution styles
  • State when to use each of the conflict handling styles