Interactive
Claims Stories from Our Customers' Perception
Academy of Insurance
Updated Nov 30, 2020Can property insurers learn more about the loss adjustment process when claims are examined from the customer's perception? This session presents the "claim stories" of three families who suffered through the tornadoes which struck Joplin, MO and Tuscaloosa, AL in 2011. Their narrated stories provide an emotional and inspirational story about recovery and offer insights and fresh ideas on improving future catastrophe claims experience. This session rewards the audience with key service take-aways and ends with a challenge question for the insurance industry.
