Behavioural psychology for lawyers – CX and competitive differentiation
Course

Behavioural psychology for lawyers – CX and competitive differentiation

UNSW EDGE
Updated Jan 05, 2021

CPD units: 1

Knowledge area: Professional skills

In this module Karen Lee, principle and founder of Legal Know How, offers her insights into behavioural psychology for lawyers, with a focus on both client experience and competitive differentiation for a legal practice. Karen also provides her top tips on how to drive value to improve CX. 

FacilitatorKaren Lee, Principle, Legal Know How

Recorded: 2 December 2020