Course

Behavioural psychology for lawyers – CX and competitive differentiation

UNSW EDGE

Updated Jan 05, 2021

CPD units: 1

Knowledge area: Professional skills

In this module Karen Lee, principle and founder of Legal Know How, offers her insights into behavioural psychology for lawyers, with a focus on both client experience and competitive differentiation for a legal practice. Karen also provides her top tips on how to drive value to improve CX.

Facilitator: Karen Lee, Principle, Legal Know How

Recorded: 2 December 2020

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UNSW EDGEAU

In an increasingly complex market, UNSW Edge knows that legal practitioners, executives and consultants need to keep evolving to stay ahead. Being equipped with skills for the future will enable practitioners to continue to provide quality services to their clients and broader community. UNSW Edge is an evolution of the Faculty’s Centre for Continuing Legal Education (CLE). For the past 25 years the Centre provided continuing professional development (CPD) courses to the legal profession. UNSW EDGE will deliver a new suite of products to the profession, including online content, a subscription-based CPD service, and a reinnovated CPD program moving away from the traditional lecture-based program. They were the first CPD provider in Australia located within a law faculty and are still uniquely positioned to bring together expert practitioners, judges and academics to deliver engaging and innovative legal education. UNSW Edge's legal CPD courses are available in the Go1 Content Hub.