Research shows that people share similarities within their age group concerning attitudes, behaviors, motivations, values, and decision-making processes. "Working With the Five Generations" explores the events, outlooks, and expectations that create differences and commonalities between the five major generations of workers in the United States. In the fifth of a six-lesson series, you’ll learn that Millennials are the people born between the middle 80s, and the late 90s or early 2000s. They’ve grown up in an era of rapid technological growth, and in this lesson we’ll explore how this and other experiences influence their needs in the workplace and their expectations in a service interaction.