This course focuses on organisational culture, business functions and operations in retail. We will delve into the importance of adequate staffing in terms of numbers and experience, and how to assist staff to fit in and align with the organisation.
Organisational culture describes how a business functions and operates as it seeks to fulfil its goals. While smaller businesses are less likely to have defined all the components, it is important that retail people are aware of the various elements that help them to fit in and align to the requirements of their organisation.