How can companies ensure that IT services are directed and optimized to implement critical business objectives? Wendell Jones of Cutter Consortium helps IT managers cope with what has become one of the most difficult -- yet exciting -- jobs in any organization. The program describes techniques that will help IT managers think and communicate like business executives; build relationships with key stakeholders; manage suppliers and providers; achieve two-way alignment between IT and business; anticipate and adapt to changing business requirements; and recruit, develop, and retain quality staff.