What Does Great Customer Service Look & Sound Like? - Rapid Recall
In this session we will talk about the three most important aspects of customer service.
Delivering great customer service is all about your communication approach and how you treat the customer throughout their experience dealing with you.
The Skillshub "What Does Great Customer Service Look & Sound Like?" course looks at the three V's of communication, as studied by Albert Mehrabian that should always be consider when communicating with customers.
Once the course is completed, you will understanding the importance of visual, vocal and verbal communication when interacting with your customers.
The Skillshub Rapid Recall Microlearning Series is made up of a Video, Action Planning, Cheat Sheet, Coaching Blueprint and Session Notes to allow you to take action back in the workplace. The session also requires you to pass a quick-fire quiz with a maximum of three multiple choice questions.
