What Customers Want
Video

What Customers Want

Pearls Of Wisdom
Updated Jun 12, 2019

Course Overview

Explores the behaviours that all customers expect. At a human level, ‘Customers’ – whoever they are, and in whatever industry – essentially want the same thing. As customers ourselves, we know this, and yet so often we can overlook these essentials. Is your organisation delivering them?


Learning Outcomes

  • Explain the basics of meeting customer needs
  • Ensure you have the right customer service elements in focus