Course Overview
Learn the guidelines and outcomes to treating customers fairly using the regulatory bodies of various Canadian provinces as a reference: the Canadian Council of Insurance Regulators (CCIR) +
- Alberta: Consumer Protection Act
- British Columbia: Financial Institutions Commission of British Columbia (FICOM)
- Ontario: Financial Services Commission of Ontario (FSCO)
- Manitoba: Business Practices Act
- Quebec: Financial Services Consumer Alliance (FSCA)
- Saskatchewan: Financial and Consumer Affairs Authority of Saskatchewan (FCAA)
- New Brunswick: Financial and Consumer Services Commission Act
- Nova Scotia: Fair Treatment of Customer Guidance & Financial Services Consumer Alliance
Target Audience
Insurance professionals, accountants, and other finance professionals responsible for dealing with clients.
Learning Objectives
Help insurance and finance professionals learn about how to treat customers fairly using Canadian law as a reference point.
