The Kano Quality Model

Receiving something you do not expect, that goes a bit beyond your expectations is exciting, right? Even your product or service must have something more to excel if compared with the others, not just what the customer expects and asks you for.

In this pill, you will learn a method to give you best chance of customer satisfaction and to deliver an experience in service quality that generates customer loyalty and triggers positive word-of-mouth feedback and enhances your reputation!