The Importance Of Top Quality Telephone Skills

Despite the rise of other channels such as email and social media, the telephone is still one of the most important means of communication. This course explores why developing top quality phone skills will enrich your communication abilities and make you more valuable.

This microlearning course comes with additional materials to help you implement the learning, including three key actions to take, a blueprint for self-coaching, and a simple infographic to remember the main points.