Supervising Effectively - Cutting Edge Communication Comedy Series

Supervision mistakes are being made - Marcus is vague, Carol bullies and gives poor feedback and Serena makes the fatal mistake of starting an inappropriate discussion with Carol because she is attracted to a client. Effective supervision skills are shown and include using goals to achieve results and measuring the success, listening and supporting staff, acknowledging good work and focusing on building skills.

Key Learning Points

Good supervisors bring out the best in their people. Bad supervisors make people want to leave.

SUPERVISE EFFECTIVELY

• Don’t be vague
  INSTEAD: Use goals to achieve results
• Don’t use fear tactics
  INSTEAD: Listen and be supportive
• Don’t give poor feedback
  INSTEAD: Acknowledge good work
• Don’t have inappropriate discussions
  INSTEAD: Focus on building skills

Comedy makes learning fun

This course is part of the Cutting Edge Communication Comedy Series, created by Psychologist Eve Ash and comedienne Erin Brown, starring Emmy-award winning Kim Estes. A powerful training series covering topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.

Cutting Edge Communication follows several characters through a landscape of social faux pas, insult and embarrassment. This series will amaze and enter-train, covering important lessons in human interaction, motivation, leadership, service, unprofessional behavior, apologizing, negotiating, stress, difficult people among many other workplace hot button issues.

Everyone will laugh and learn with these short episodes that highlight dos and don'ts. This Australian produced series was filmed on location in Los Angeles.