Sharing Feedback - Interactive

Giving positive feedback motivates people. Constructive feedback improves performance. This interactive course covers essential skills for giving and receiving recognition and feedback.

The Cutting Edge team must learn to avoid defensiveness, be open to receiving feedback and must give specific balance feedback. Marcus leads a team meeting to develop positive feedback approaches, but Carol presents Serena with a less-than-glowing critique. Tammy praises Casey for her support but asks her to avoid telling long stories. Dion commends Carlos for being approachable, but worries that he has encouraged Carlos tendency to make jokes about women in the office. Sanjay welcomes Sam’s endorsement of his opinions, but says Sam’s noisy breathing interferes with his ability to concentrate.

Throughout the session, Marcus recommends welcoming feedback, staying calm and not defensive, openly discussing the problem and its impact on performance, linking the feedback to rules and agreements, asking the other person for their view and suggestions for solutions, and listening. Sam later gives Michael feedback, thanking him but also criticizing his negative tendencies, and recommends that he be more constructive. Michael praises Sam for his policy-writing skills, but deplores his habit of bringing up their personal lives during work hours. Both agree to work on their faults. Marcus advises the team to be open to feedback, but postpones the team’s opportunity to assess him.

Key Learning Points

• Don’t avoid feedback INSTEAD: Discuss feedback respectfully
• Don't only criticize INSTEAD: Give balanced and specific feedback
• Don't be defensive or upset INSTEAD: Welcome feedback to improve
• Don't exaggerate and blame INSTEAD: Take responsibility and solve issues
  
  

Comedy makes learning fun

This interactive course is part of the popular Cutting Edge Communication Comedy Series created by Psychologist Eve Ash and comedienne Erin Brown starring Emmy-award winning Kim Estes. This powerful training series follows several characters as they battle challenges, negotiate conflicts and learn from mistakes about professionalism, leadership, communication and safety. This Australian produced series was filmed on location in Los Angeles.