Phone Skills - Your Phone Manner

Course Overview 

The ability to listen is one of the most important skills in communication. This is especially so when talking to customers on the telephone.

Learning Objectives 

In this video, viewers will learn several strategies that can be applied for improved listening skills, such as:

• Staying focused
• Asking Questions
• Paraphrasing
• Not interrupting
• Using body language
• Taking notes

Target Audience 

Aimed at anyone involved in using the telephone.

Business Outcomes  

Improved skills almost always lead to increased output.  Up skill your workers with this short yet effective training video.

Duration  

 4 Minutes