Pathways - Team Development - Assertiveness

Course Contents

• Your style
• Different stances
• Dealing with aggression
• Overcoming passive inertia
• Follow-up

Learning Objectives

• Understand the need for assertiveness
• Know the different behaviour styles
• Know your behaviour style
• Understand the six step process to defuse aggression
• Know how to deal with passive behaviour

Course Overview

After a quick check on the learner’s assertiveness, this course outlines the typical signs of passive and aggressive behaviour. It prompts the learner to reflect on how they deal with aggressive and passive behaviour at work and elsewhere, before exploring ways to defuse aggression and to deal with passive behaviour. 

Course Duration

30 - 33 minutes