Offering Constructive Feedback
There is a right way and a wrong way to deliver constructive criticism. Take the right approach, and all parties involved will benefit. Take the wrong approach, however, and the entire situation could take a turn for the worst. One of the primary responsibilities of management is to help employees reach their peak potential. This often means providing criticism, even when it is difficult to do so. The key to constructive criticism is to get your point across without talking down to the other party. It sounds simple, but it takes a targeted approach to ensure that you don’t cross the line.
Course Overview
There is a right way and a wrong way to deliver constructive criticism. Take the right approach, and all parties involved will benefit. Take the wrong approach, however, and the entire situation could take a turn for the worst. One of the primary responsibilities of management is to help employees reach their peak potential. This often means providing criticism, even when it is difficult to do so. The key to constructive criticism is to get your point across without talking down to the other party. It sounds simple, but it takes a targeted approach to ensure that you don’t cross the line.
Learning Objectives
- Don’t Focus Solely on the Person
- Be Specific
- Prepare The Recipient For Feedback
- Point Out Opportunities, Not Faults
- Have A Private Conversation
- Provide Ideas for Improvement
- Use Emotional Intelligence
- Build A Bridge, Don't Burn One
- Start With What Is Working
- Maintain Collaborative Communication
Course Outline
- Timing is Important
- Planning Ahead
- Choosing Location & Date
- Having the Conversation
- Know Your Main Objectives
- Use Emotional Intelligence
- Do’s and Don’ts
