Managing Staff Complaints and Grievances
Interactive

Managing Staff Complaints and Grievances

Managing Staff Complaints and Grievances is a course designed to help you deal with complaints and grievances from staff

Seven Dimensions,Chef Siu
Updated Aug 21, 2020

In this course HR expert Peter Wallbridge explains to psychologist Eve Ash the detailed steps to ensure grievances are well managed.

Once this course is completed, you will have learned how to assess the seriousness of problems, how to deal with low-level complaints and manage the more serious problems and how to start an investigation or inquiry. You will have learned about confidentiality issues and HR obligations for serious allegations.