L2 / Floor Service: The Basics

Course Overview

This course forms part of the course 'Level 2 / Floor Service'.

In this course, you will learn:

• To analyse operations in terms of guest experience.
• To focus on meeting – not exceeding – expectations.
• Why consistency, speed and quality are your goals.
• Responsible service of alcohol.

Target Audience

This course is intended for existing staff in the hospitality industry who are expected to make or serve drinks, and who are ready to analyse why, not just how, operations function in their bar as they do.

Business Outcomes

By ensuring a thorough understanding of the skills, techniques and processes necessary to meet customers' beverage service expectations, this course will empower staff to create a successful service environment and a successful service product. It will also help staff take the next step towards management by introducing operational decision-making and venue-specific SOPs. Enhancing employees’ ability to better serve guests has a flow-on effect throughout the whole business, in terms of positive reviews, social media and word-of-mouth recommendations – which helps increase repeat clientele and maximises revenue.