L1 / Craft Bartending: The Basics

Course Overview

This course forms part of the course 'Level 1 / Craft Bartending'.

In this course, you will learn:

• To understand operations in terms of guest experience.
• To focus on meeting – not exceeding – expectations.
• Why consistency, speed and quality are your goals.
• Responsible service of alcohol.

Target Audience

The course is intended for any new staff in the hospitality industry expected to make or serve drinks, plus anyone working in an F&B service role who needs to refresh their foundation knowledge on beverage service.

Business Outcomes

By ensuring a thorough understanding of the skills, techniques and processes necessary to meet customers' beverage service expectations, this course will empower staff in their role as a hospitality service professional. Enhancing employees’ ability to better serve guests has a flow-on effect throughout the whole business, in terms of positive reviews, social media and word-of-mouth recommendations – which helps increase repeat clientele and maximises revenue.