Agents and claims representatives must monitor and respond to shifting boundary of coverage under various policies.
Property/casualty insurance contracts and rating have long been based on a distinction between personal and commercial activities and loss exposures. Today, however, that distinction is being eroded as online networks such as Uber, Lyft, Airbnb, TaskRabbit, and others systematically organize individuals into global enterprises for ride-sharing, home-sharing, running errands, and other “personal” activities for making money.