Handling angry customers
Interactive

Handling angry customers

Cegos Training
Updated Dec 02, 2020

In this course, you will cover the following topics:

  • Use the STAR method
  • Adapt your response to facts, opinions or emotions

Following a step by step video, you will discover how to manage an angry customer. You will follow Sarah, who is leading a project with a client, and see how she reacts to this client who is difficult.

Target Audience

Anyone in contact with customers.

Accreditation

PMI accreditation: earn 0.25 PDU from PMI.