Course Description
The FISH for New Hires course is meant as part of your Customer Service training for new employees. It will introduce how your new team members can start to practise FISH at your work. So that when other team members are referring to the four FISH practices they will understand and feel part of the dynamic team culture. Best when used in conjunction with the Create Customer Care Culture by FISH course.
Invite your new employees to join the team and create a common language from day one.
Studies show a great culture drives great performance. This course develops essential soft skills with a focus on building relationships, providing excellent customer service and team building. It’s a convenient, effective way to learn or reinforce The FISH! Philosophy.
Learning Outcomes:
- Learn how to Be There when people need you
- Turn routine interactions into Make Their Day moments
- Be accountable for your attitudes
- Be more aware of your impact (vital for leaders)
- Increase enjoyment and creativity
Course Structure
This course will take approximately 60 minutes to complete and will include video, situational activities, workplace & personal assessments and action planning. Each module will need to be completed in full before exiting and saving the course. There are four modules in total and at the end of the course you will have generated your personalised action plan. Upon completion you will receive a Certificate of Completion. Please print both your action plan and your certificate and keep for future reference.
Although this course can be completed on all devices it is recommended that you complete the course on your computer or tablet for the best experience.
Happy Fishing!
Note: If the course doesnt load, please follow this simple d-i-y article to help troubleshoot - https://support.scorm.com/hc/en-us/articles/206163996-Missing-key-pair-Troubleshooting-Guide-
