First Impressions: Word Choices
It is vital that you know how to make a great first impression in professional settings in order to build strong business relationships. This course explores the importance of your word choices in creating great first impressions, and will teach you how to make the right language choices that will enable you to build long-term relationships.
Your appearance and first impression are critical in any customer-facing situation. Words can make or break or break a good first impression, so you should choose them carefully. In this course, you will discover why it is important to use positive language, be specific in your written and spoken communication, and how to end your sentences appropriately. You will understand that it's important to be careful how you express yourself - one word can save or lose a valued customer!
