First Impressions: Greetings and Introductions
Interactive

First Impressions: Greetings and Introductions

Chart Learning Solutions
Updated Nov 21, 2019

Your appearance and first impression are critical in any customer-facing situation. Moments of Truth are “touch points” in time that a customer evaluates when giving you a service “score.” In this lesson, you will learn ten tips for great greetings and introductions, how to choose your opening words wisely, and how to balance professionalism with “personalism.”