Building Rapport: Greetings and Introductions in Sales
Moments of truth are touch points in time that a customer evaluates when giving you a service score. This course shows you why it is important to choose your opening words selectively. We will show you how to strike the perfect balance between professionalism and personalism.
Building Rapport creates trust, friendship and much more, and is of great benefit to employees interacting with customers. Moments of Truth are “touch points” in time that a customer evaluates when giving you a service “score.” In this course, we will show you how to strike the perfect balance between professionalism and “personalism”. You'll learn out 10 tips for great greetings and introductions and discover why it is important to choose your opening words selectively.
