Effective Communication - for Health and Social Care

Course Overview

Effective communication in healthcare is vital – patients need to be able to make important decisions about their care, and they also need the comfort and dignity that comes from the people involved in their care provision taking the time to communicate properly. When you’re dealing with potentially vulnerable or challenging individuals, it’s more important than ever.

This course gives you all that you need to build your understanding of what makes effective communication and how you can apply it to your work.

Target Audience

This course is ideal for new members of staff in healthcare support worker roles, new members of staff in adult social care worker roles and staff members who provide direct care to patients or individuals needing support.

This course will also be useful if you’re moving into a new role or seeking to refresh your knowledge of one-to-one communication in health and social care

Learning Objectives

Once you’ve completed this course, you’ll have a good working knowledge of:

• Different methods of communication
• How communication affects work relationships
• The importance of the environment in communication
• Barriers to communication
• How to ensure that you have been understood
• What is meant by ‘confidentiality’ and when and how to share confidential information
• What legislation relates to this aspect of your work