In this program, Kylie Bell talks with Eve Ash about moving from workplace needs to designing training that both develops skills and solves problems. First, she determines whether a company is experiencing a training need or a leadership issue. She considers the training in a wider organizational context and ensures the leadership is onboard first. Her training is customized around goals and outcomes, an organization’s available time, a high degree of interactivity and tapping into people’s emotions. For the training to succeed, there must be change; this is ascertained in the post-training feedback and evaluation.
Learning Objectives
• Identify whether a company is experiencing a training need or a leadership issue
• Create a successful training program by having leaders on board
• Determine training objectives and outcomes
• Design a training program with a high degree of interactivity and different forms of engagement
• Plan for feedback and evaluation
• Measure the training’s effectiveness by before and after measures
Interviewer: Eve Ash
Interviewee: Kylie Bell