Customer Service Foundations

This online Customer Service Course is designed to help anyone who works in customer service improve their customer service skills in order to provide each customer with the best possible experience every time.

All businesses, whether they operate face-to-face, over the phone or by e-mail, should strive to give their customers the best experience they can in order to maintain relationships, status and success. This course aims to provide those who work in the customer service industry with the information and skills needed to go above and beyond with the customer service that they provide

This Customer Service Training Course is suitable for anyone working in a customer service role, at all levels of employment, who wishes to improve their service skills. This includes all employees who deal directly with customers face-to-face, over the telephone or by e-mail. Examples of professions who may find this course useful include, but are not limited to:

• Receptionists and front-of-house staff
• Call centre workers
• Online support staff
• Front-line sales and customer service staff
• Trade and self-employed workers (builders, plumbers, cleaners etc)