Customer Service Skills: How We Can All Improve

Course Overview

The main objective of this session is to suggest ways we can all help improve the service we provide to our customers.

Learning Objectives

By the time this session is over, you should be able to:

• Recognize that we all have customers and share responsibility for customer satisfaction
• Understand what customers expect from you.
• Handle customers’ problems effectively
• Help improve overall customer satisfaction

Duration

22 minutes