Customer Service Cycle Management Curriculum
Course

Customer Service Cycle Management Curriculum

Chart Learning Solutions
Updated Dec 02, 2019
What are the core customer-facing skills and behaviors that you need to be successful when working with customers, clients and prospects? Our service cycle management curriculum focuses on the skills needed to achieve excellence when working in a customer-facing role. The topics covered include first impressions and rapport building, questioning and listening, problem solving, difficult situations, follow-through and project management.