Customer relationship: creating commitment

By the end of this module you will be able to secure customer agreement to your solutions by capturing the customer's attention supporting your proposals with well-structured arguments and guiding the decision-making process.

This course will cover:

• Using the customer's needs to support your argument.
• Focusing on customer benefits to deliver satisfaction.
• Using service-oriented language.
• Securing customer loyalty even in a deadlock.

Target Audience

Anyone who works in direct contact with customers.

Accreditation

PMI accreditation: earn 0.5 PDU points from PMI.