Crisis Control: Apologies, Cover-Ups, and Keeping Your Promises

Course Overview

Ethical crises are inevitable. However when something goes wrong bad choices are made and scandal is just around the corner. Employees need to remember ethical principles and character values can help prevent and withstand the ethical storms. This course provides information that helps professionals prevent an ethical crisis deal with a crisis when it occurs and repair the damage after it happens. In all these phases of a crisis ethical communication and honesty is key. An important step is learning to apologize and take responsibility in a way that builds trust and sets the stage for long­term success. Knowing what to do before and after something goes wrong can go a long way to repairing broken relationships and building a solid ethical foundation that can move people and organizations forward.

Target Audience

All Audiences

Learning Objectives

• Learn practical steps for repairing damage after an ethical crisis.
• Understand destructive behaviors that make cover­ups worse and learn to avoid them.
• Know how to proactively approach a crisis from an ethical perspective rooted in strong character.
• Learn the importance of maintaining a positive ethical appearance at all times and how to maintain it in the long­term.
• Learn the importance of maintaining a positive ethical appearance at all times and how to maintain it in the long­term.
• Know positive ethical communication skills and strategies for success

Business Outcomes

Connect personal character and moral/ethical decision-making to business compliance issues and principles.