CompTIA A+ Cert, Part 02 of 13: Best Practices

Course description

In this course, we will be looking at the various hardware and software tools that an A+ technician should be able to use. Then we’ll be looking at Electrical Safety, what are the best practices and tools you should use. Then we’ll cover what you need to do as an A+ technician to control your company’s impact on the environment. Then we’ll cover at issues of professionalism and Communication. As an A+ technician, you will find there will be many times you need to deal with angry customers.

Each LearnNowOnline training course is made up of Modules (typically an hour in length). Within each module there are Topics (typically 15-30 minutes each) and Subtopics (typically 2-5 minutes each). There is a Post Exam for each Module that must be passed with a score of 70% or higher to successfully and fully complete the course.

Prerequisites

This course assumes the user has little to experience with computer hardware or software. The user should have viewed the “CompTIA A+ Certification: Fundamentals” course before starting on this course.

Meet the expert

Chuck Nailen

Chuck Nailen has been providing classroom training for more than 16 years. He does training for in department-supported CompTIA curriculums, Microsoft curriculums, and Department of State (DoS) proprietary platforms in support of SAIT and DoS programs. He holds many certifications including National Career Readiness Certificate-Gold Level, MCSA, MCT, MCITP, MCTS, and others.

Video Runtime

73 Minutes

Time to complete

166 Minutes

Course Outline

Best Practices

Basic Maintenance Tools (15:30)

• Introduction (00:23)
• PC Technician Best Practices (00:25)
• Types of Hardware Toolkits (02:39)
• Software Diagnostic Tools (01:17)
• Hard Drive Self-Tests (01:08)
• Software Diagnostic Tests (01:44)
• Component Maintenance (01:28)
• Cleaning Compounds & Materials (00:58)
• Documentation and Resources (01:38)
• Compliance & Gov't Regulations (00:43)
• Demo: Tools (02:41)
• Summary (00:21)

Electrical Safety (18:49)

• Introduction (00:18)
• Static Electricity (02:05)
• ESD (00:38)
• ESD Prevention Techniques (01:53)
• EMI (00:31)
• EMI Prevention Techniques (01:53)
• An ESD Toolkit (01:51)
• Electrical Hazards (03:25)
• Electrical Safety Precautions (03:42)
• Demo: Electrical Safety (02:09)
• Summary (00:19)

Environmental Issues (22:24)

• Introduction (00:23)
• Environmental Considerations (04:06)
• Workplace Safety Issues (06:00)
• Environmental Best Practices (03:08)
• General Power Issues (01:25)
• Power Protection Systems (02:02)
• Liquid Hazards (00:28)
• Chemical Hazards (01:29)
• MSDS Documents (00:31)
• Incident Reports (00:37)
• Hazardous Material Disposal (01:47)
• Summary (00:23)

Professionalism&Communication (16:49)

• Introduction (00:25)
• Communication Skills (04:48)
• AUP (01:14)
• Professional Conduct (04:37)
• Prohibited Content (00:40)
• ProhibitedContentBestPractices (01:48)
• Computer Forensics (02:51)
• Summary (00:22)