1001-02: CompTIA A+ Certification, Part 2 of 13: Best Practices

Course description

In this course for the CompTIA A+ 1001-1002 exam, we will be looking at the various hardware and software tools that an A+ technician should be able to use. Then we’ll be looking at Electrical Safety, what are the best practices and tools you should use. Then we’ll cover what you need to do as an A+ technician to control your company’s impact on the environment. Then we’ll cover at issues of professionalism and Communication. As an A+ technician, you will find there will be many times you need to deal with angry customers.

Each LearnNowOnline training course is made up of Modules (typically an hour in length). Within each module there are Topics (typically 15-30 minutes each) and Subtopics (typically 2-5 minutes each). There is a Post Exam for each Module that must be passed with a score of 70% or higher to successfully and fully complete the course.

Prerequisites

This course assumes the user has little to experience with computer hardware or software

Meet the experts

Chuck Nailen

Chuck Nailen has been providing classroom training for more than 16 years. He does training for in department-supported CompTIA curriculums, Microsoft curriculums, and Department of State (DoS) proprietary platforms in support of SAIT and DoS programs. He holds many certifications including National Career Readiness Certificate-Gold Level, MCSA, MCT, MCITP, MCTS, and others.

Brian Ferrill

A lifelong fascination with technology led a varied career in technology. I have over 20 years of experience supporting end users, and small businesses. On top of that, I have been an Information Technology instructor for Edmonds Community College, where I instructed on CompTIA’s A+, and Network+ material. During that time I created curriculum for not only those courses, but also for CompTIA’s Security+ certification. I currently hold the following certifications: A+, Network+, Server+, Cloud+, and Project+.

Video Runtime

100 Minutes

Time to complete

120 Minutes

Course Outline

Best Practices

Basic Maintenance Tools (21:40)

• Introduction (00:21)
• PC Technician Best Practices (00:25)
• Types of Hardware Toolkits (02:39)
• Software Diagnostic Tools (01:17)
• Hard Drive Self-Tests (01:08)
• Software Diagnostic Tests (01:44)
• Component Maintenance (01:28)
• Cleaning Compounds & Materials (00:58)
• Documentation and Resources (01:38)
• Compliance & Gov't Regulations (00:43)
• Demo: Tools (02:41)
• Scripting Basics (03:14)
• Basic Script Constructs (02:56)
• Summary (00:23)

Electrical Safety (18:49)

• Introduction (00:19)
• Static Electricity (02:05)
• ESD (00:38)
• ESD Prevention Techniques (01:53)
• EMI (00:31)
• EMI Prevention Techniques (01:53)
• An ESD Toolkit (01:51)
• Electrical Hazards (03:25)
• Electrical Safety Precautions (03:42)
• Demo: Electrical Safety (02:09)
• Summary (00:18)

Environmental Issues (22:24)

• Introduction (00:23)
• Environmental Considerations (04:06)
• Workplace Safety Issues (06:00)
• Environmental Best Practices (03:08)
• General Power Issues (01:25)
• Power Protection Systems (02:02)
• Liquid Hazards (00:28)
• Chemical Hazards (01:29)
• MSDS Documents (00:31)
• Incident Reports (00:37)
• Hazardous Material Disposal (01:47)
• Summary (00:23)

Professionalism & Communication (37:41)

• Introduction (00:25)
• Communication Skills (04:48)
• AUP (01:14)
• Inventory Management (03:03)
• Licensing (04:12)
• Professional Conduct (04:37)
• Internet Security Appliances (03:29)
• Secure Endpoint Management (01:27)
• Prohibited Content (00:41)
• Prohibited Content Best Practices (01:47)
• Computer Forensics (02:52)
• Change Management Defined (00:45)
• Why Change Management Is Implemented (01:53)
• Executing a Change Management Process (05:59)
• Summary (00:22)