Complaints from a third party regarding a team member's work

Course Overview

Real world situations that any employee can face in a given moment and for which they need immediate and easy to apply answers.

Target Audience

Managers

Learning Objectives

I receive a complaint from the manager of another department about how my collaborator carried out a delegated task. This task affects the area of responsibility of said manager. How should I manage this situation?

Business Outcomes

Participants receive an immediate and practical support to situations they face where they are unsure of the best way to manage them. HR reduces the number of help queries and become more productive and the hole organization improves.

Duration

15 Minutes