Dealing With Unhappy Customers
Document

Dealing With Unhappy Customers

Developeople
Updated May 17, 2019

Course Overview

Real world situations that any employee can face in a given moment and for which they need immediate and easy to apply answers


Target Audience

Business People


Learning Outcomes

I just visited one of my most important clients. I wanted to demonstrate a new product to him, but before I could talk he exploded because we had failed to make a delivery on time. I was not sure how to deal with that situation. What should I have done?


Business Outcomes

Participants receive an immediate and practical support to situations they face where they are unsure of the best way to manage them. HR reduces the number of help queries and become more productive and the whole organization improves.


Duration

15 Minutes