Course Overview
No matter what role you are in, being able to communicate effectively is a key skill for dealing with both internal and external customers and team members alike. Listening skills, cultural awareness and being assertive are just some of the topics covered in this course. Split into 8 bite-sized 10-minute videos each with a workbook, you will find this course both straight forward to manage and easy to apply.
Each segment is provided as a 10-minute video and a workbook with three sections in each video guiding you to pause and answer the questions that apply to you in your role. You will have the opportunity to relate the topics to your role and how you can implement the skills.
Topics for this course include:
Communication skills, listening skills, questioning skills, being assertive, difficult conversations, showing empathy, cultural awareness and giving instructions in the workplace.
Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area.
