Assertiveness: know your profile - Part A
Determine how assertive you are and identify some effective ways to become more assertive.
Tense or stressful situations affect our behavior making us lose our composure and in some cases respond inappropriately. This in turn can cause us to lose face and credibility.
In this module we will see how to remain composed and be “assertive” i.e. both firm and diplomatic. We will also learn how to avoid behaviors that make us less effective. You will carry out a self-assessment to learn about your own tendencies and understand how to switch from one form of sanctuary behavior to another.
This course will cover:
- Identifying the characteristics of an assertive passive and aggressive attitude.
- Using simple techniques to become more assertive.
Target Audience
Anyone who wants to manage tense situations more effectively.
Prerequisites
There are no prerequisites, but it is recommended that you also complete Part B of this course.
Accreditation
PMI accreditation: earn 0.5 PDU points from PMI.
