Apologizing Carefully - Interactive
Apologize when you have done something wrong. It clears the air so everyone can move forward. This interactive course is designed to help team leaders and team members build a supportive and caring team, by apologizing, and showing care and support to those around you.
At Cutting Edge, Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge where people could apologize for all sorts of things. They discuss different forms of sorry including the empathy. Sam and Michael take time out to work on their apologies for ongoing disputes, but they argue about how to apologize.
Carol thinks she rarely has to apologize for anything because she says she thinks before she acts. Serena apologizes to Carol for various things such as arriving unexpectedly at the office. Serena describes various ways of saying sorry including the empathy sorry which is “I’m sorry you feel that way, and what can I do to help the situation.” Sam and Michael have relationship issues that have escalated into the workplace. Sam apologizes to Michael for having thrown his picture out when he was angry with some of Michael’s behavior. Sanjay on the other hand never really apologizes to anyone because he believes he is always right. Michael and Sam continue to bicker about how and why each of them should apologize, with Michael missing the point about why Sam is angry and why he should apologize. Carol tells Serena about what she believes to be a very useful tool, the ‘fake sorry’ which is totally insincere.
Key Learning Points
- Don’t avoid saying sorry INSTEAD: Say sorry to reduce tension
- Don’t get stuck on blaming INSTEAD: Acknowledge your mistakes
- Don’t offer a fake sorry INSTEAD: Offer a genuine apology
- Don’t think ‘sorry’ is enough INSTEAD: Follow up with actions
Target Audience
Team leaders, team members and managers
Comedy makes learning fun
This interactive course is part of the popular Cutting Edge Communication Comedy Series created by Psychologist Eve Ash and comedienne Erin Brown starring Emmy-award winning Kim Estes. This powerful training series follows several characters as they battle challenges, negotiate conflicts and learn from mistakes about professionalism, leadership, communication and safety. This Australian produced series was filmed on location in Los Angeles.
