Using emotions to build trust - Part B

In this course, you will cover the following topics:

• Express your own negative emotions
• Use authentic positive emotions
• Feed the positive emotions of the client in the concluding phase
• Use emotions to strengthen your relationship throughout the sales process.

Target Audience

All commercial professionals. All professionals that need to negotiate with a client.

Prerequisites

It is recommended that you first work through Part A of this course.

Accreditation

PMI accreditation: earn 0.5 PDU from PMI.