Top Conversational Skills You Must Know

Course Overview

The simple art of building strong rapport Compete against three other contestants to uncover the five top tips for building an immediate rapport with people you've never met before.

Target Audience

Great for junior and aspiring managers and for individuals who would like to work on their professional personal development.

Learning Objectives

• Describe the benefits of building rapport in a range of contexts
  
• Explain how to make a positive first impression
  
• Describe ways to find common ground
  
• Explain the importance of active listening and non-verbal communication
  
• Promote self-awareness; understand how your emotions and reactions can influence others
  
• Explain how and when to lead the conversation
  

Business Outcomes

Improve business communications

Duration

15 Minutes