The Problem of Nightmare Staff - Insights and Strategies Series

Sadhana Smiles explains how there are a range of strategies for dealing with problem staff. You must understand a person's position and how to reduce emotion and seek input, and there are various strategies for dealing with problem staff. Sadhana provides practical advice on considering your management style, mindset and commitment. She focuses on agreeing on what the problem is and creating an action plan. A performance plan must involve measuring and training, and an exit must be carefully managed with warnings and written evidence.

This program is designed to help people deal with the most difficult and challenging people and situations at work, with staff, co-workers, colleagues, contractors and sometimes managers and clients.

Key Learning Points
•    Understand the person’s position
•    Consider your management style
•    Reduce emotion & seek input
•    Agree on problem & action plan
•    Performance plan with measurables
•    Measuring & training
•    Manager’s mindset & commitment
•    Warnings & written evidence
•    Managing the exit

Target Audience
Managers and Teams

This program is one of the Insights and Strategies Series, featuring psychologist Eve Ash interviewing a range of experts and business leaders who share their experiences and practical strategies for achieving best practice.