The front line: looking after the customer
Interactive

The front line: looking after the customer

Preparation, attentiveness and professionalism to make the customer feel at ease and win their trust.

Martina Tombolini
Updated May 06, 2021

Have you ever been in a situation where you did not fully understand a customer's needs? Do you sometimes not feel ready or willing to take charge of your customer’s problems and satisfy his/her demands?

In this pill you will learn to understand customer needs, in order to satisfy them and create customer loyalty.