Telephone Techniques: Handling Angry Callers
Interactive

Telephone Techniques: Handling Angry Callers

ej4
Updated Apr 29, 2020

Dealing with angry callers can be a burdensome part of your job. While these situations may be difficult or even unpleasant for you, they're great opportunities to change these unhappy callers into satisfied customers. Here are some tips that will help you turn the unhappy into happy.